Guide: Fix ‘Google Photos Keeps Crashing’ Issue on iOS and Android
Google Photos is one of the best apps in the house from Google. It is pre-installed on many Android devices and is also available for iPhone. Packed with a user-friendly interface, you can backup for free up create an unlimited number of photos and videos. While that sounds good, the Photos app should work properly without crashing. That is not the case, as many users often face unexpected crashing issues with the Photos app. Well, some users have been disappointed by the constant crashing of the Google Photos app. For them, the app won’t open when throwing an error or stops working when they start scrolling. If you are one of those affected by the same problem, this post is for you. Let’s look at ways to prevent Google Photos from crashing on Android and iPhone.
1. Restart Phone
Starting with the primary fixes, you need to get your phone sometimes, reboot your Android phone, or iPhone fixes temporary malfunctions.
2. Check Recent Photos
Sometimes a corrupted photo or video can cause the Google Photos app to crash. Deleting the problematic file will fix the problem for you. Since it is difficult to identify the specific file, put on your detective hat and prepare for a mission.
Learn where and how the problem occurs. For example, some Google Photos users have suggested that their app crashes when scrolling to a specific date. Likewise, for others, opening a particular album will stop their Photos app. Once you’ve identified the problem domain, delete such photos from the app in some way or go to photos.google.com on the web and delete them. Make sure to download them on your PC first. And then add them back. If the problem recurs after adding them, it is better to convert them to different formats such as HEIC to JPG, PNG to JPG, JPG to HEIC, etc.
3. Check Recently edited photos
Have you recently edited a photo or video and synced it with Google Photos? You need to undo the edits for such photos. To do this, go to the web version of Google Photos and open the edited photo. Click the edit icon at the top.
Click on Undo edits button on the top. Then start your phone know that sounds strange, but it has helped a few people.
4. Switch backup from
Another thing you should try is to get the backup for the Google Photos app for some time. Then turn it on again. If you have the backup off, no photos will be deleted. Follow these steps to backup and turn off sync: Step 1: Open the Google Photos app. Step 2: Tap the three-bar icon at the top and select Settings.
Step 3: Tap Back-up and synchronization. Turn off the toggle next to Back up and sync on the next screen.
Step 4: Reboot your phone and switch the backup by repeating the same steps. If you have trouble enabling backup, check out different ways to fix the backup Google Photos does not work.
5. Update the Google Photos app
We update the apps on our phones as a matter of course. Of course, some developers often push updates, which can be a bummer for those with limited data. But you need to update apps regularly as they fix the bugs in the app. Also, in this case, check if an update is available for Google Photos via Play Store (Android) and App Store (iPhone). Find out for the future how to know if an app needs an update on Android or iPhone. Pro Tip Make sure you use the latest Android or iPhone operating software.
6. Clear cache and data (Android only)
On Android, you should try clearing cache and data for the Google Photos app and Media Storage. Temporary files are deleted while the cache is cleared. Clearing data will reset the app’s default settings without affecting your photos. So don’t worry about the photos getting deleted. They will be safe. To do this, follow these steps: Step 1: Open Settings and go to Apps or Apps & notifications. Step 2: When you see the list of apps, tap the three dots icon in the top right corner. Then select Show system apps. If the list is unavailable, tap View all apps followed by the three dots icon and select Show system apps.
Step 3: Scroll down and tap Media storage. Tap Storage.
Step 4: Tap Clear cache first. Restarting phone the problem persists, tap Clear storage or Clear data.
Step 5: Similarly, clear the cache and data for Google Photos.
Note: You may not see your photos immediately after clearing the media storage. Wait a while or start your phone
7. Remove the Google Photos app
Finally, if nothing works, you can try uninstalling the Google Photos app. Because it is a pre-installed app on most android devices phones, you cannot remove it altogether. However, you can remove the recent updates, bringing the app to the factory version. Learn what happens if you delete the Google Photos app. To delete Google Photos from your Android phone, go to Settings> Apps> Google Photos. Tap the three-dot icon at the top. Choose Uninstall updates from the menu.
On the iPhone, go to Settings> General> iPhone Storage> Google Photos. Tap the Delete the app.
The last way out
We hope one of the solutions listed above helped you fix Google Photos. If you are still having the problem, you can copy all your photos and videos to the PC. Then remove them from your phone. After that, clear the cache and data for the Google Photos app and media storage. Then move the photos back. It’s a bit of a pain, but a safe way. The next up, Google Photos, can be used with multiple accounts. But what if you want to delete an account from it? Find out how to do this from the following link.
Fix ‘Google Photos Keeps Crashing’ Issue on iOS and Android: benefits
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